Balanced Scorecard

Balanced Scorecard

Balanced Scorecard

Aspect of Company Performance Factors to be Considered Organizational Goal Actual Performance Gaps
Financial Quarterly Profit Results Return on Capital Employed $5,000 $4,000 $6,000 $1,500 INPUT GAPS
Customer Customer Satisfaction Rate Customer Recommendation Rate (rate of new business generated by recommendations from existing customers) 95% 80% 95% 100% INPUT GAPS
Internal Processes Duplicate Activities Across Functions (percent of the activities completed that are duplicated in another function) Process Bottlenecks (percent of the process that becomes bottlenecked in an average run cycle) 25% 15% 20% 15% INPUT GAPS
People Innovation Growth Assets Employee Turnover Employee Job Satisfaction 25% 90% 0% 50% INPUT GAPS

 

Financial INPUT RECOMMENDATIONS
Customer INPUT RECOMMENDATIONS
Internal Process INPUT RECOMMENDATIONS
People/Innovation/Growth Assets INPUT RECOMMENDATIONS

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