Inform caller and requested recipient of impending transfer.
Politely decline offered services.
Transfer caller to requested recipient.
Politely ask the caller to try again at a better time.
Record the caller’s message, name, and contact information. Forward to intended recipient.
Does the caller wish to leave a message?
Is the caller’s requested recipient available?
Is the call a sales call?
Identify caller and caller inquiry.
Answer phone with salutation and company identification.
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