Sample Workflow of Answering a Telephone in an Office

Sample Workflow of Answering a Telephone in an Office

Inform caller and requested recipient of impending transfer.

Politely decline offered services.

Transfer caller to requested recipient.

Politely ask the caller to try again at a better time.

End

No

Record the caller’s message, name, and contact information. Forward to intended recipient.

Yes

Yes

No

Does the caller wish to leave a message?

No

Is the caller’s requested recipient available?

Yes

Is the call a sales call?

Identify caller and caller inquiry.

Answer phone with salutation and company identification.

Start

© 2012 Laureate Education Inc.


Comments are closed.